FAQs

How to Use This Help Centre

• Search the Help Centre
• Create a Support Account
• Trimble SketchUp Official Help Center & Forum
• Submit a request - Contact Sales or Support
• What happens after I submit a support ticket?
• How do I track my support tickets?
• See all 7 articles

SketchUp Purchase

• Buying SketchUp from SketchUp Australia
• Can I upgrade my subscription plan?
• Why is my subscription pricing listed in USD?
• Why buy through SketchUp Australia?
• Do you offer monthly SketchUp subscriptions?
• How do I change my email address for my Trimble ID after my purchase?

Subscription Info

• An Overview of SketchUp Tool Sets
• Which SketchUp licence should I get?
• What comes with a SketchUp Subscription?
• What is SketchUp Studio and who is this for?
• Where is my licence / subscription?
• How do I upgrade to the latest version of SketchUp?
• See all 12 articles

EDU Subscriptions

• Do you sell Student licences? / EDU Subscription FAQs
• What is included in my SketchUp Education (EDU) Plans (for students and educators only)?
• Do I need to provide proof of enrolment/educator status to purchase SketchUp EDU Plan?
• Why do I get 'Add more mandatory files' message?

SketchUp Trial

• SketchUp Trial FAQS
• How to Register for a SketchUp Free Trial?

Trimble ID

• FAQS on Trimble ID
• Trimble ID Passkeys FAQs
• Create and Edit Trimble ID Passkeys
• How to Sign In with your Trimble ID Passkey?

SketchUp AI

• What Are the AI Tools in Sketchup ?
• What is the difference between SketchUp AI Assistant and AI Render?
• How do Sketchup AI Credits work?
• How to buy more AI credits
• How to assign AI subscriptions to other users?

Hardware, Software & Device Info

• SketchUp Hardware and Software Requirements
• What devices does SketchUp work on?
• Transfer SketchUp Models between Subscriptions/Accounts
• Uninstall SketchUp
• Uninstall SketchUp from a PC
• Uninstall SketchUp from a Mac
• See all 7 articles

SketchUp Australia Online Courses FAQs

• SketchUp Australia Online Courses FAQs
• How to access online courses purchased from SketchUp Australia?