Your ticket will be added to our Support queue. Depending on the nature of the request, your ticket may be prioritised (existing account/billing issues, etc).
Once your ticket is next in queue, it will be assigned to one of our team members. Our team will review your ticket and try to assist you as quickly as possible.
Our Support team handles many enquiries and issues in a day and the most efficient way that they can manage this is when they have all the information they require to provide the most accurate answer or solution to you.
Tip: Please attach any relevant supporting documents and/or screen-shots (especially if you encounter an error message) with your support enquiry as these can greatly help accelerate the resolution process.
Rest assured that if our Support team do require more information or need to do a screenshare with you, they'll reach out to you. Our Support team will endeavor to respond to your enquiries within 24 hours.