Self-Help Technical Support
Find the answers to the common technical questions, and helpful resources to troubleshoot your technical issues.
Trimble ID / Sign-In Issues
- I'm signed into my Trimble ID, but I can't see or use my SketchUp Subscription
- Troubleshooting Trimble Identity / Issues with Trimble ID Sign In
- Troubleshooting Multifactor Authentication (MFA)
- Troubleshooting Passkey Issues
- Unable to sign in - Complete the sign-in process in your browser
- Why Am I Still Seeing a Trial Message After Purchasing a Pro or Studio Subscription?
Troubleshoot an Issue in SketchUp
Troubleshoot Error Messages
- Error: We are experiencing technical difficulties
- Error: You have exceeded your allowed activations
- Error: Your trial is over
- Error: The subscription server response is invalid
- Error: Auth Token cannot be used
- Error: The code execution cannot proceed because VCRUNTIME140.dll /MFC140U.dll, etc was not found.
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