Self-Help Technical Support

Trimble ID

• I'm signed into my Trimble ID, but I can't see or use my SketchUp Subscription
• Troubleshooting Trimble Identity / Issues with Trimble ID Sign In
• Unable to sign in - Complete the sign-in process in your browser

Troubleshoot an Issue in SketchUp

• SketchUp 2026 Won't Install
• Fixing an issue in SketchUp
• How to resolve SketchUp crashes caused by Plugins?
• How to locate all .SKP files on your computer?
• What can I do to improve SketchUp performance in Mac?

Troubleshoot Error Messages

• Error: We are experiencing technical difficulties
• Error: You have exceeded your allowed activations
• Error: Your trial is over
• Error: The subscription server response is invalid
• Error: Auth Token cannot be used
• Error - EDU Subscription Purchase - reCAPTCHA verification failed
• See all 9 articles

SketchUp Best Practice - Reduce File Size, Optimise Rendering and Improve Performance

• How to Reduce File Size
• How to Improve Performance
• How to Optimise Rendering
• Improves File Size And Performance
• Improves File Size And Rendering
• Improves File Size, Rendering And Performance All At Once

Layout

• Fixing an Issue in LayOut
• How to use my SketchUp Layout Australian Templates

V-Ray

• Update your Chaos License Server (for V-Ray access) before 28 Jan 2025
• V-Ray Fails to Activate

Graphics Performance

• How to Resolve a Driver State Error / Hardware Acceleration is Unsupported or has been Disabled on your GPU
• Troubleshooting Graphics Performance Issues
• Updating Intel Graphics Card Drivers
• High Poly Object Identifier “Unbork” script