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  1. SketchUp Australia
  2. Self-Help Technical Support

Self-Help Technical Support

Find the answers to the common technical questions, and helpful resources to troubleshoot your technical issues.

Trimble ID

  • I'm signed into my Trimble ID, but I can't see or use my SketchUp Subscription
  • Troubleshooting Trimble Identity / Issues with Trimble ID Sign In
  • Unable to sign in - Complete the sign-in process in your browser

Troubleshoot an Issue in SketchUp

  • Fixing an Issue in SketchUp

Troubleshoot Error Messages

  • Error: You have exceeded your allowed activations
  • Error: Your trial is over
  • Error: The subscription server response is invalid
  • Error: Auth Token cannot be used
  • Handling Error Messages
  • Troubleshooting a Trial message after buying SketchUp

Layout

  • Fixing an Issue in LayOut
  • How to use my SketchUp Layout Australian Templates

V-Ray

  • Update your Chaos License Server (for V-Ray access) before 28 Jan 2025
  • V-Ray Fails to Activate

Graphics Performance

  • Troubleshooting Graphics Performance Issues
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