Getting an Error? Let's Fix It! 🛠️
This error message usually means there's a hiccup with your account login or its connection to SketchUp's online services. Don't worry! It can happen for various reasons, and most users can solve it with these simple troubleshooting steps.
1. Sign Out and Back In
A fresh start can often resolve connection issues:
- Fully sign out of SketchUp (including any older versions of SketchUp that is installed on your computer). Don't just close the program window or the browser tab. Make sure you use the "Sign Out" option in your account menu.
- Sign in to your Trimble AMP Portal to deauthorise all your devices - see instructions in this article: You have exceeded your allowed activations.
- Sign back in (on your current version) using your correct login details.
2. Search the SketchUp Community Forum
Chances are, another user has run into the same issue and found a solution.
Visit our SketchUp Community Forum and search for the error message you're seeing. You’ll find helpful discussions and solutions from fellow users and the SketchUp team.
Still Stuck?
If you've tried all the steps above and the error persists, we're here to help! Please contact our Support Team for further assistance. Let them know what you've already tried so they can help you faster.