Articles in this section

How to Resolve a Driver State Error / Hardware Acceleration is Unsupported or has been Disabled on your GPU

Error Message: 

How to Resolve a Driver State Error 2.PNG

 

If you are experiencing crashing in SketchUp and encounter a message that says it's a "Driver State Error" or "Hardware acceleration is unsupported or has been disable on your GPU", try these steps to update your Graphics settings in SketchUp: 

  1. Open SketchUp.
  2. Go to Window > Preferences > Graphics.
  3. In the Graphics Card dropdown menu, select your AMD or Nvidia card.
  4. Restart SketchUp to apply the changes

 

Here is an example of where you select AMD or Nvidia card from the drop down.
 

How to Resolve a Driver State Error.png
 

Was this article helpful?
0 out of 0 found this helpful

More Resources

  • Online Courses

    Kickstart your learning - explore our online courses

  • Contact Hours:

    8:30am - 5pm AEST Monday to Friday; Closed on Saturday and Sunday

  • Follow Us

    Stay connected - follow us on our social channels for updates, tips and announcements