Troubleshooting a Trial message after buying SketchUp

If you’re sure you purchased SketchUp, but the software is telling you that you’re on a trial or that the trial has expired, then you’ve come to the right place!

If you’ve already purchased, then there’s no need to buy SketchUp again!

I have a Pro Subscription

There are only a few reasons why you’d be seeing a Trial message with a yearly subscription:

1. The end-user email address isn’t properly assigned or was misspelled when it was assigned. This is a common reason. Whoever purchased the plan can assign the correct end-user email by following the directions in this Account Management Help Center article.
   
   
   Note: The user will likely need to sign out and in again in SketchUp Pro to re-activate the entitlement token.
   If the purchasing email contained a typo, though, then the plan owner will need to contact us through the link at the bottom of this page.
2. The end-user signed in with the wrong email address. It’s common for one person to have multiple emails, so this happens frequently. Just click on the profile icon in SketchUp, sign out, and sign back in again with he assigned email address.
3. The end-user can’t sign in because of a sign-in issue. If so, then you can troubleshoot sign-in problems here.

   Still having trouble? Contact us and include as much detail as you can - screenshots are great, too! Also, please tell us how we can improve the instructions on this page and include a link to this page.

I have a Classic Licence

SketchUp’s Welcome Window Sign-in email/password field (added in Pro 2019) isn’t tied to any serial number or classic license purchase, so if you have a classic license, signing in isn’t enough to authorize SketchUp - you’ll need to enter your serial number and authorization code. Signing in is still handy, though, because it syncs your 3D Warehouse and Extension Warehouse accounts.

To enter your serial number and authorization code, you’ll need to find the "Classic" tab next to the Subscription tab in SketchUp’s Welcome Window (Help > Welcome to SketchUp). This article has instructions if you get stuck.