Sometimes when you've completed your SketchUp free trial, and have subsequently purchased and received delivery confirmation of a SketchUp Pro / Edu / Studio subscription, you may still be presented with the "Your trial is over" message (when you launch SketchUp). You can fix this by signing out of and then back into SketchUp with the Trimble ID associated with the SketchUp allocation.
It is important that you sign in with the correct Trimble ID, that is, the one that was created with the email that you use to purchase your SketchUp or to which your subscription was allocated by your Administrator. If you have used a different email for your trial, sometimes this can create confusion on which Trimble ID and email to use.
1. Check that your SketchUp subscription has been allocated to your Trimble ID. Please note that new subscriptions can take about 1-business day to become active.
2. Shut down all instances of SketchUp, Layout and StyleBuilder.
3. Launch SketchUp, the "Welcome to SketchUp" window should open. Click on the little "profile/person" symbol in the top right corner of the window. Click "Sign out".
4. A web browser page will open confirming that you've signed out of all things SketchUp, go back to the "Welcome to SketchUp" window. Click "Sign in"
5. Sign in with your Trimble ID and associated password. If you've forgotten your password, you can use the "Forgot your password" option.
6. You should now have full access to your SketchUp products again.
7. If the above doesn't work for you, please make sure that your default web browser is either Chrome, Safari, Firefox, or Edge:
- PC Mag: How to change your default web browser
- Also, please clear your default web browser cache: PC Mag: How to clear your web browser cache
- Then relaunch SketchUp
8. If you continue to experience access issues, please submit a support request.