Your ticket will be added to our queue. Depending on the nature of the request, your ticket may be prioritised (existing account/billing issues, etc).
Once your ticket is next in queue, it will be assigned to one of our team members. Our team will review your ticket and try to assist you as quickly as possible.
Our team will try to resolve your issue/question by responding within the ticketing system (which you will see as an email). However, if deemed necessary, our team will call you back on the telephone number you supplied for the ticket, or oganise a screen-share.
NOTE: Please be patient. You cannot jump our queue, as it is not fair on all of our other customers. We are in contact with a lot of customers, and our team will do our best to assist you as soon as possible.
Please allow up to 1 business day. However, our team aim to assign and respond to tickets within 1 hour.