Can I call the SketchUp Australia team directly?

Unfortunately, due to the sales and support volume, we no longer accept phone calls. Account and Support questions/issues are also difficult to discuss over the phone. It is far easier for our team to understand your question/issue within a ticket. Don't forget to add screen-shots if your ticket is a support issue, as this is generally required for our team to understand what issues you are facing.

Tickets allow our team to provide the best service to you. By using this formal system, both you and our team can better manage and track the status of your questions or support issues.

NOTE: Please do not call the BuildingPoint Australia 1800 number. Please be patient. You cannot jump our queue, as it is not fair on all of our other customers. We are in contact with a lot of customers, and our team will do our best to assist you as soon as possible.