We do not provide account or technical support over the phone. After years of experience we have found that account and technical support issues are very difficult to resolve over the phone. By submitting your clear, concise and comprehensive support enquiry to the Support Portal, you are giving yourself and our support team the best chance to resolve your enquiry quickly and efficiently. Please feel free to attach relevant supporting documents and/or screen-shots with your support enquiry as these can help greatly accelerate the resolution process.
Our Support Portal allows our support team to provide efficient and equitable support services to the whole Australian and New Zealand SketchUp Community, and we generally adhere to first come, first serve principles (we don't allow queue jumping).